Article 1 (Purpose)

These Terms of Service (the “Terms”) set forth the rights, obligations, responsibilities, and other necessary matters between Sunapse Co., Ltd. (the “Company”) and its members in connection with the use of Sunplanner and the All-in-One Service, and any related services (collectively, the “Services”) provided by the Company through the Sunapse website (the “Service Page”).

Article 2 (Definitions)

① The definitions of terms used in these Terms are as follows:

1. Sunplanner Service: A renewable energy design and estimation service provided by the Company through the Service Page, including (without limitation) a ratio calculator, estimated quotations, product viewing, and related services.

2. All-in-One Service: A building-focused renewable energy all-in-one service provided through the Service Page, including (without limitation) optimized renewable energy design, product procurement, and construction, as requested by the Member.

3. Services: Collectively refers to the Sunplanner Service and the All-in-One Service.

4. Member: A person who accesses the Service Page, enters into a service agreement with the Company pursuant to these Terms, and uses the Services provided by the Company.

5. Free Services: Services provided free of charge to allow Members to experience certain features before using Paid Services.

6. Paid Services: Services provided by the Company that Members may use only upon payment of a specified fee.

7. Paid Member: A Member who uses the Services by purchasing Paid Services.

② Any terms not defined in Paragraph 1 shall be construed in accordance with applicable laws and regulations, and where not stipulated, in accordance with general commercial practice.

Article 3 (Posting and Amendment of Terms)

① The Company shall post or otherwise notify Members of these Terms, the Company name, business address, representative name, business registration number, and contact information so that Members can easily check. The full text of the Terms may be made available through a linked page.

② The Company may amend these Terms to the extent not prohibited by applicable laws, including but not limited to the Act on the Regulation of Terms and Conditions, the Framework Act on Telecommunications, the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Personal Information Protection Act.

③ If the Company amends these Terms, it shall announce the effective date and reasons for amendment on the Service Page from 7 days prior to the effective date until the day before the effective date, together with the current Terms; provided that amendments that materially affect Members’ rights or obligations shall be announced at least 30 days prior to the effective date.

④ Members have the right to reject the amended Terms. If a Member does not express rejection by the effective date as announced under Paragraph 3, the Member shall be deemed to have agreed to the amended Terms as of the effective date. A Member who rejects the amended Terms may terminate the agreement or withdraw membership.

⑤ The Company may establish operational policies necessary for applying these Terms, protecting Members’ rights and interests, and ensuring stable Service operations. The Company shall announce such policies via notices on the Service Page or guides. If the operational policy is revised and materially affects Members’ rights or obligations, or has the same effect as amending these Terms, the Company shall provide notice pursuant to Paragraph 3.

Article 4 (Interpretation)

① If deemed necessary, the Company and the Member may enter into a separate written agreement. In the event of a conflict between these Terms and such written agreement, the written agreement shall prevail.

② Matters not specified herein shall be governed by applicable laws including the Act on the Regulation of Terms and Conditions, the Framework Act on Telecommunications, the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Personal Information Protection Act.

Article 5 (Formation of the Service Agreement)

① A service use agreement between the Company and a Member (the “Service Agreement”) is formed when a person who wishes to use the Services (the “Applicant”) enters the information required for a quotation request, explicitly agrees to these Terms and the collection/use of personal information, and the Company accepts such application.

② In principle, the Company accepts applications. However, the Company may refuse acceptance or terminate the Service Agreement after acceptance if:

1. the Applicant previously lost membership status under these Terms;

2. the Applicant provides false or inaccurate information regarding the Member (e.g., contact person name/title, email, company name, project name);

3. acceptance is not possible due to reasons attributable to the Applicant or due to violations of required matters;

4. the Applicant is currently restricted or has been restricted under these Terms due to prohibited acts or violations of laws/these Terms;

5. the Applicant joins the Services for the purpose or intent of prohibited acts; or

6. the Company reasonably determines, based on circumstances, that the application falls under any of the above.

③ The Company may defer acceptance if capacity is insufficient or there are technical/operational issues.

④ If the Company refuses or defers acceptance under Paragraphs 2 or 3, it will, in principle, notify the Applicant via the email address provided, along with the reason(s). The Company may omit such notice if providing it would violate laws or materially negatively affect the provision of the Services.

⑤ The Service Agreement is deemed effective at the time the Company indicates completion of the application process. The Company may differentiate service functions by company or policy and may provide different features accordingly.

⑥ These Terms generally apply from the date the Member agrees to them until withdrawal. Certain provisions may remain effective after withdrawal.

⑦ The Company and the Member may enter into a separate service contract. If such contract conflicts with these Terms or the Service Agreement, the separate service contract shall prevail.

Article 6 (Submission of Supporting Documents)

① The Company may request supporting documents for verification (e.g., proof of employment, documents confirming project responsibility). Members shall submit such documents upon request.

② The Company shall destroy such documents without delay once the purpose of the request is achieved.

Article 7 (Protection and Management of Personal Information)

① The Company endeavors to protect Members’ personal information (including account information) in accordance with applicable laws such as the Personal Information Protection Act. The Company’s privacy practices are governed by the Privacy Policy separately posted by the Company. This Privacy Policy does not apply to linked sites outside the Company’s official service sites.

② The Company shall not be liable for any account information or other information exposed due to reasons attributable to the Member.

③ Members shall not share their quotation access code with third parties. If lost, Members may contact customer support:
- Customer Support : sunapse.m@sunapse.kr

Article 8 (Notice to Members)

① Unless otherwise specified herein, notices to Members shall be sent to the email address used as the Member’s account email.

② Notices to all Members may be made by posting on the Service Page or notice page for at least 7 days in lieu of individual notice. If the notice materially affects Members’ rights or obligations, the Company shall post it at least 30 days prior to the effective date.

Article 9 (Provision and Suspension of Services)

① Members may use the Services in accordance with these Terms, operational policies, and other rules established by the Company.

② In principle, the Company provides Services 24/7 year-round from the time it accepts the Member’s registration, including:

1. Sunplanner Service supporting renewable energy design and estimation, including:
   real-time integrated renewable energy ratio calculator; real-time ratio calculation by ZEB grade changes; quotation requests; viewing estimated quotations; viewing detailed integrated estimates by energy source; installation position check via 3D viewer; partner manufacturer product lists; product specifications; installation example images.

2. All-in-One Service optimized to the Member’s building, including:
   building-specific optimized integrated renewable energy design; design linked to optimal product data; optimal product procurement and construction.

3. Other related content and features ancillary to the Services.

③ The Company may temporarily suspend all or part of the Services for reasonable operational reasons, such as maintenance, replacement, or failure of ICT facilities. The Company shall notify Members in advance by the method specified herein, unless prior notice is not feasible, in which case notice may be provided afterward.

④ The Company may perform periodic inspections as needed, and the inspection schedule shall follow announcements on the Service Page.

Article 10 (Design and Estimation Services)

① Renewable energy ratio calculation: Members may use the ratio calculator as a Free Service to calculate required renewable energy ratios for the desired building.

② Request for estimated quotation: Members may request an estimated quotation based on ratio calculation results.

③ Viewing estimated quotation: Members may view the estimated quotation using an access code delivered to the email address provided at the time of request. Detailed estimates may be viewed by energy source. Only the contact person who submitted the request has viewing authority. Estimates may differ from actual quotes depending on accuracy of provided data.

④ PV installation location check: Members may use the 3D viewer linked to the detailed estimate to check installation locations of PV panels. The results may differ from actual site conditions depending on data accuracy.

⑤ Manufacturer product lists: Members may view product lists by partner manufacturers and check detailed specs, 3D models, and installation images for selected products. Information may contain errors or inaccuracies depending on manufacturer-provided data.

⑥ Members must provide accurate information and files for each project without false statements. Any issues arising from inaccurate or unlawful information submitted by the Member shall be borne by the Member unless due to the Company’s willful misconduct or gross negligence.

⑦ Members may use details in quotations only for design activities and shall not disclose or provide them to third parties or use them for other sales/advertising/marketing purposes. Violations may result in legal liability under applicable laws, including the Personal Information Protection Act. Any damages arising from misuse of Company-owned assets shall be borne by the Member unless due to the Company’s willful misconduct or gross negligence.

Article 11 (Changes to the Services)

① The Company has comprehensive authority to create, modify, maintain, and repair the Services.

② The Company may modify, add, or discontinue all or part of the Services as necessary for operations or technology, including new service content and bug patches.

③ If the Services change, the Company will announce such changes on the Service Page. If the change adversely or materially affects Members’ rights and obligations, the Company will announce it at least 30 days in advance and notify Members individually by email.

④ The Company may provide ratio calculation services free of charge at its discretion.

⑤ Free trials or other Free Services are provided at the Company’s sole discretion. The Company has no obligation to provide, maintain, or guarantee them. The Company may modify, suspend, or change all or part of such Free Services at any time due to policy or operational needs, without compensation unless otherwise required by law. The Company may also suspend Free Services if it reasonably determines a Member is abusing them.

⑥ The Company may restrict or suspend all or part of the Services in cases including:

1. force majeure;

2. power outages;

3. facility failures;

4. excessive usage;

5. unavoidable construction for maintenance;

6. or other circumstances preventing service provision.

⑧ The Company is not liable for issues arising from changes or suspension of Services unless caused by the Company’s willful misconduct or gross negligence.

Article 12 (Provision of Information and Advertisements)

① The Company may post various information deemed necessary during the Member’s use of the Services on the website. Members may also receive transaction-related information or customer support responses via email as required by applicable laws.

② The Company may display third-party advertisements on the Service Page to maintain the Services.

③ The Company is not responsible for any loss or damage arising from Members’ participation in, communication with, or transactions related to third-party advertisements.

Article 13 (Posts and Ownership of Rights)

① Copyrights and intellectual property rights to the Services and Company-produced content within the Services belong to the Company.

② Copyrights to materials submitted by Members (e.g., architectural drawings) belong to the Members.

③ Members represent and warrant that submitted materials do not infringe third-party intellectual property rights. If a dispute arises between the Company and a third party due to a Member’s materials, the Member shall indemnify and hold the Company harmless. If the Company suffers losses/costs due to such dispute, the Member shall compensate the Company, except to the extent caused by the Company’s willful misconduct or gross negligence.

④ Information in the estimated quotation viewed by the Member may not be used for purposes other than contracting with the Company.

⑤ Members shall not transfer, sell, pledge, or otherwise dispose of their status or usage rights under the Service Agreement.

Article 14 (Restrictions on Use)

① If a Member violates obligations or disrupts normal operations, the Company may notify the Member to cease/correct within a reasonable period, and if not corrected, may temporarily or permanently restrict access and terminate the Service Agreement.

② Notwithstanding Paragraph 1, the Company may immediately restrict access and terminate the Service Agreement without a correction period if the Member commits prohibited acts under Article 21(1), materially or repeatedly violates obligations, or the Company reasonably determines so based on circumstances.

③ If the Company restricts/suspends use or terminates the Service Agreement, it shall notify the Member in advance in accordance with Article 9, unless such notice would violate laws or materially negatively affect service provision, in which case notice may be omitted or provided afterward.

④ If restriction/suspension/termination occurs due to the Member’s fault, all benefits provided to the Member related to the Services shall be forfeited to the maximum extent permitted by law, and the Company shall not provide separate compensation.

⑤ A Member may file an objection in writing via email within [7] days of such measures. If the Company has already notified the basis/reason, the Member must submit reasonable supporting materials. The Company may request additional information reasonably necessary to review the objection.

⑥ If the Company determines the objection is valid, it may allow resumption of service at its sole discretion.

- Objection submission : sunapse.m@sunapse.kr

Article 15 (Cancellation/Termination by Members)

① Members may apply for contract cancellation through customer support, and the Company shall promptly review such request in accordance with applicable laws.

② If a Member who purchased Paid Services requests cancellation, the review will proceed after completion of the already-paid project; provided that this does not apply if the Member requests immediate cancellation.

③ After cancellation, the Member’s information will be deleted immediately and cannot be restored, except where retention is necessary under applicable laws or to prevent re-registration.

Article 16 (Fees for Paid Services)

① Paid Services commence when the Company accepts the Member’s paid service application (or on a separately announced date for certain services) (the “Paid Service Start Date”). If Paid Services cannot commence due to technical reasons or other circumstances, the Company will notify Members in advance in accordance with Article 11.

② When a Member applies for Paid Services, the Company will notify the Member of the application details. The Member must request correction if there is any discrepancy. If payment has already been made, the rules regarding withdrawal of subscription apply.

③ The Company provides the following Paid Services and may add or change service contents depending on circumstances:

1. Estimated quotation viewing: integrated renewable energy analysis/design; detailed estimates by energy source; PV installation location check via 3D viewer

2. All-in-One Service: optimized integrated renewable energy analysis/design; optimal product procurement and construction

④ The Company posts pricing policies and feature details for Paid Services on the Service Page.

⑤ The Company may change pricing policies as needed and will notify Members by email at least 30 days before the effective date, specifying the changes and effective date.

⑥ Revised fees apply to all Members from the effective date, but do not affect previously agreed prices for paid services contracted before the effective date (e.g., corporate plans).

⑦ If there is a separate agreement regarding fees, that agreement shall prevail over these Terms.

Article 17 (Payment for Paid Services)

① Fees and payment conditions for Paid Services shall be governed by a separate service agreement executed between the Company and the Member.

② Payment methods may include:

1. Credit card

2. Bank transfer

Article 18 (Withdrawal of Subscription, Refunds, and Suspension of Recurring Billing)

① A Paid Member may request payment cancellation (withdrawal of subscription) if:

1. use of the Paid Services has not commenced after the Paid Service Start Date;

2. service use is impossible due to the Company’s network/system failure; or

3. use is difficult due to reasons attributable to the Company.

② If a Paid Member cancels the Service Agreement or withdraws membership and thereby stops recurring billing, the Company will refund the remaining amount after deducting pro-rated fees for the used period.

③ Withdrawal may be requested via customer support, and becomes effective when the Member’s intent is delivered to the Company. The Company will respond without delay upon receipt.

④ If a refund is due, the Company will request the payment provider to stop/cancel charges and will refund using the same payment method in principle, subject to differences by payment method and cases such as:

• credit card payments requiring confirmation: within 3 business days from confirmation;

• refund requests beyond provider-defined cancellation periods;

• failure to promptly provide required information/materials (e.g., bank account info/ID copy for cash refunds);

• cases with the Member’s explicit consent.

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⑤ The Company may deduct incidental costs/fees it has incurred or will incur in accordance with the Content User Protection Guidelines established under the Content Industry Promotion Act.

⑥ If a Member violates obligations, the Company may cancel/terminate, restrict use, and/or claim damages. The Member may object pursuant to Company procedures. If valid, the Company may resume service. If the Member proves absence of willful misconduct/negligence, the Company may extend the service period equivalent to the suspension period.

⑦ For recurring billing, if a Paid Member becomes delinquent in payment, the subscription may be automatically terminated on the date delinquency occurs. Members must take measures to prevent delinquency.

⑧ If sanctions such as termination occur due to the Member’s breach, the Company does not refund fees unless caused by the Company’s willful misconduct or gross negligence.

Article 19 (Adjustment for Overpayment/Underpayment)

① If an overpayment occurs, the Company will refund the full amount via the same method used for payment; if not possible, the Company will notify in advance.

② If the overpayment is attributable to the Company, the full amount will be refunded. If attributable to the Member, the Member bears reasonable refund processing costs, and the Company may deduct such costs.

③ If the Member requests a refund claiming overpayment, the Company may refuse if it proves the fees were properly charged.

④ Detailed procedures may include:

1. notification by email, request for required refund information, and payment within 7 days of receiving such information;

2. refunding the overpaid amount or, with Member consent, offsetting it against the next month’s fees;

3. offsetting delinquent fees against refundable amounts;

4. if undercharged, adding the shortfall to the next month’s invoice, or invoicing immediately if no next invoice exists.

   
   

Article 20 (Company Obligations)

① The Company shall not engage in acts prohibited by these Terms or applicable laws, or acts contrary to public order and morals, and will strive to provide continuous and stable Services.

② The Company shall implement security systems to protect personal information, including credit information, and shall disclose and comply with its Privacy Policy.

③ If a Member’s opinion/complaint is objectively deemed legitimate, the Company shall handle it promptly within a reasonable period. If extended time is required, the Company will notify reasons for delay and share progress/results via Website or email.

④ The Company will strive to provide convenience to Members in procedures related to entering, changing, and terminating the Service Agreement.

Article 21 (Member Obligations)

① Members shall not use the Services for purposes other than their intended use, and shall not engage in any of the following:

1. providing false information during registration or profile updates;

2. submitting forged/altered supporting documents;

3. using information obtained through the Services for purposes other than the intended purpose;

4. using the Services for purposes other than renewable energy analysis/design or other explicitly announced purposes;

5. disguising quotation requests to collect ideas, steal estimate figures, or leak partner product information;

6. submitting irrelevant building overview/drawings/3D files to obstruct estimation or cause damage;

7. repeatedly paying and canceling Paid Services three (3) or more times without justification;

8. impersonation or misrepresentation of relationships;

9. misuse of others’ identities/info or other Members’ personal data;

10. exploiting known or unknown bugs;

11. infringing or damaging the reputation/rights of the Company or third parties, disrupting operations, or causing harm;

12. infringing IP rights or collecting/storing/disseminating other Members’ personal information without authorization

13. deceiving third parties for gain or using Services improperly causing harm;

14. modifying the site, inserting programs, hacking, reverse engineering, leaking/modifying source code, creating separate servers, copying parts of the website, or impersonating the Company;

15. impersonating employees/operators or sending emails using stolen identities;

16. using the Services for commercial, advertising, political activities, or illegal election campaigns without consent;

17. sending unsolicited promotional messages to candidates whose personal information was obtained through the Services;

18. creating additional/new workspaces using the same account or domain to exceed free trial periods without express permission;

19. disrupting operations via illegal/malicious programs, hacking, or similar methods;

20. accessing/using beyond granted permissions;

21. accessing/using the Services for developing/launching competing or similar services;

22. any substantially similar acts; or

23. other illegal, unfair acts, or acts violating public order or laws.

② Members must check and comply with notices and updates to these Terms on the website and must not obstruct the Company’s 업무.

③ Members are responsible for managing their accounts and must not allow third parties to use them.

④ The Company may define detailed types of prohibited conduct in operational policies, and Members shall comply, provided such policies do not infringe Members’ essential rights.

Article 22 (Damages)

① If a Member suffers damages due to defects in Paid Services attributable to the Company, the Company shall compensate such damages.

② If a Member causes damage to the Company by violating these Terms or in connection with Service use, the Member shall compensate the Company.

③ If the Company faces claims or disputes from third parties due to the Member’s unlawful acts or violations, the Member shall indemnify the Company at its own cost. If indemnification is insufficient, the Member shall be liable for all damages incurred by the Company.

Article 23 (Limitation of Liability)

① The Company is not liable if it cannot provide Services due to force majeure, such as natural disasters or government policies.

② The Company is not liable for service suspension or 장애 attributable to the Member, or for damages caused by carriers’ suspension/failure of telecommunications services.

③ The Company is not responsible for the reliability, accuracy, or completeness of information/materials submitted by Members.

④ The Company is not liable for transactions between Members or between a Member and a third party mediated through the Services, unless due to the Company’s willful misconduct or gross negligence.

⑤ The Company does not guarantee efficiency or quality of renewable energy products. Members must check product efficiency/quality directly with manufacturers. The Company bears no liability unless due to willful misconduct or gross negligence.

⑥ The Company bears no liability for Free Services unless otherwise required by law.

⑦ The Company bears no liability, to the extent permitted by law, for restrictions/suspension/termination executed under Article 16 due to reasons attributable to the Member.

Article 24 (Governing Law and Jurisdiction)

① Any disputes between the Company and Members shall be governed by the laws of the Republic of Korea.

② Litigation arising from disputes between the Company and Members shall be brought before a court of competent jurisdiction under the Civil Procedure Act.

Addendum

These Terms shall take effect as of January 2, 2025.